INFINOX

INFINOX Broker Review

Chris Lee

Broker Information

  • Company Name: INFINOX (Trading name for IX Capital Group Limited)
  • Founded: 2009
  • Country: Headquartered in London, UK (INFINOX Capital Ltd UK)

Platform Info

  • Platform: MT4, MT5, and Proprietary systems
  • Dealing Desk: NO – ECN or STP accounts only
  • Web Based: Yes
  • Mobile Trading: Yes

Broker Services

  • Regulators: FCA (Tier-1), SCB, FSC, FSCA
  • Bonus: Not at this time, but may soon exist outside of UK and EU
  • Minimum Deposit: £/USD 1
  • Leverage: Up to 1:1000
  • US Clients: No
  • Funding Methods: Debit/Credit Cards, Skrill, Neteller, Bank Wire Transfer

infinox Expert’s Viewpoint

With INFINOX, you can experience the power to trade, but where you live and which operating entity you are able to access will dictate the services available to you. INFINOX is a respectable and experienced CFD forex broker with over 13 years of operating experience and adapts to the constantly changing posture of global regulators. Regulated by the FCA and three other regulators, ForexFraud does trust this broker as safe to use – but be sure to determine which operating entity is providing the service to you, per your client contract agreement.

Your trading jurisdiction will determine which products, trading platforms and leverage levels you can access – an operating structure that is now very common in the retail forex world. If you are in the UK or the EU, you may find specific limitations placed on CFD trading and leverage levels. Even so, INFINOX may have a solution for you. Some countries are denied access, including the USA, Australia, Japan and Canada.

MT4 and MT5 are the standard offerings for trading platforms, either on an STP platform for retail customers or ECN for professional clients. In the UK, there are other platform options, and mobile access is offered in every venue. Depending on your chosen platform, there are up to 300+ assets available for CFD trading. INFINOX also has an internally-driven social trading network, IX Social, where participants can be paid when their strategies are used.

Our INFINOX review revealed that its management team has a wealth of experience in the forex industry, with a staff of nearly 100 employees. The firm has a physical presence in 15 countries and has been recognised several times by industry awards for excellence in its service offerings. If you want transparency and closer access to the firm’s personnel, then take a look at the INFINOX YouTube channel. It is an impressive offering. At the end of the day, INFINOX is a very capable and trustworthy CFD broker worthy of your consideration.

About us infinox

Broker Summary

INFINOX is a global forex and CFD broker. Founded in 2009, it maintains its headquarters in London and is authorised by the FCA. The firm also complies with regulators in the Bahamas (SCB), Mauritius (FSA) and South Africa (FSCA). It is an MT4/MT5 shop on STP and ECN platforms, but in some jurisdictions, it may also offer other proprietary platforms. CFD trading is offered for 300+ instruments in forex, equities, indices, commodities, cryptos and futures, depending upon your access point.

Broker Introduction

At the time of its establishment, INFINOX’s early operating entities went by the names of Go Markets, Vantage FX UK and Blu-Hill Financial, but the firm soon re-branded itself under the single INFINOX name.

The broker’s senior team has over 100+ years of experience in the forex and CFD industry and has transformed the company into a global powerhouse and leader in forex trading. The firm is a grouping of various operating entities formed to offer services based on the regulations of oversight agencies in the UK, the Bahamas, Mauritius and South Africa.

Account types infinox

At INFINOX, you may have an individual, joint, corporate or Islamic account designation. The basic account on requires $1 to open. In addition, the firm has recently announced two new account classifications – IX Lite and IX Premium. For as little as a $500 (IX Lite) or $1000 (IX Premium) deposit, users are granted access a dedicated market specialist. In addition, the IX Premium account has additional analysis and investment support, including one-to-one sessions and daily content from INFINOX’s Market Analysist Richard Perry.

As mentioned, when opening an account, traders have a choice of either MT4 or MT5 in an STP or ECN environment. However, INFINOX UK clients also have access to the CQG Desktop, which is designed for more advanced traders. Free demo accounts come as standard, and if you require more than one account, INFINOX is flexible in this regard.

INFINOX offers a portfolio of more than 300 trading instruments, depending again on your mode of access. These assets include:

  • Currency pairs: 34+ forex pairs are offered with high liquidity and tight spreads
  • Equities: Popular shares for some of the world’s largest companies via MT5, and CFD traders can easily go long or short on the asset of their choosing
  • Indices: Add diversification to your trading strategy with indices of popular global exchanges
  • Cryptocurrencies: Trade CFDs for Bitcoin and other cryptos on STP, where permitted by the applicable regulatory agency
  • Commodities: Trade up to 14 commodities, including metals, energies and several agricultural products
  • Futures: Once reserved for institutional traders only, trade Futures CFDs on gold, silver and the popular global exchanges

Depositing or withdrawing funds from your INFINOX account is easy, and the INFINOX minimum deposit is £1/$1 or its equivalent. When it comes to deposit methods, INFINOX provides a host of regional funding options. Examples include the UK, where traders can choose from bank transfers, credit cards, Finrax, MiFinity, Perfect Money and SticPay. In South Africa, options include Dusupay, Finrax, Neteller, Ozow, Skrill, Swiffy Pay and ZotaPay. Traders located in Thailand can also include Directa24, Neteller and AstroPay to their payment options.

In total, payment options are provided to an impressive list of over 260 countries, also incorporating cryptocurrencies among the available payment methods.

Crucially, funds are segregated in separate bank accounts, and further protection exists from the UK Compensation Fund for clients of the UK operating entity and from an insurance fund for clients of the Bahamas group. Negative balance protection also exists for all retail customers of the firm.

Spreads & Leverage

Size matters in the world of liquidity providers, and INFINOX has access to deep liquidity, which ensures quick execution speeds and low, competitive spreads. Leverage varies by product and jurisdiction, which can also vary by STP or ECN connection, with ECN connections being reserved for professional clients. The firm is also transparent as to its spreads. It posts its recent averages on its website under its ‘Trading’ tab. For reference, the averages during January 2022 were as follows:

  • Forex pairs: EUR/USD spread 0.3
  • Equities: Commission only – NASDAQ $0.02 per share, minimum $6 (Not available on MT4)
  • Indices: UK100 spread 0.90
  • Commodities: Soybeans 0.016
  • Futures: Gold 0.35

Pricing for professional accounts will typically involve institutional spreads with an add-on commission. Current pricing is 0.2 for the spread and £5 (€5.50 or $7.50) for the commission for 100,000 units. For retail traders, there are no commissions on forex trading. The cost of the trade is confined to the spread for currency pairs. There are no swap fees, and in some jurisdictions, the firm has tradable bonuses and cash-back bonuses.

Leverage levels are dictated by what is allowable by the applicable regulatory body and vary by asset. For example, in the UK and the EU, FCA and ESMA have set major forex pairs at 30:1 and 20:1 for minor ones. Outside of this jurisdiction, retail customers can take advantage of higher leverage levels, up to 1:1000. Using leverage can magnify gains, but also losses. Spreads are charged on the leveraged position in the market – as such, traders are advised to check the INFINOX website.

Platforms & Tools

INFINOX primarily offers the MT4/MT5 family of trading platform options, including desktop and mobile versions. For those customers accessing its UK operating unit, there is also the CQG Desktop system. A free demo and IX Social, a copy-trading feature, round out the platform options.

infinox cfd trading platform

INFINOX’s platform offerings comprise the following:

  • MT4 (STP or ECN): The most popular forex trading platform with advanced charting, 30 technical indicators and one-click trading (no access to equities).
  • MT5 (STP or ECN): A platform with additional, advanced features more order options and indicators, and access to equities.
  • CQG Desktop: Web-based platform designed for advanced traders with heat maps, expanded graphics, and more, per our INFINOX Capital review.
  • Mobile app: MetaTrader mobile app for iOS and Android.
  • IX Social: New community trading app enables copy-trading and more.
  • Demo platform: No deposit or documentation required. Just tap the ‘DEMO’ button.

Users of MT4/MT5 also have access to the MetaTrader Marketplace and community, which offers the ability to employ Expert Advisors for algorithmic trading.

Commissions & Fees

INFINOX is continually rated as a low-cost broker. There are no fees for deposits or withdrawals, except for those charges by intermediary banks or payment processors. There are overnight fees for forex pairs, which is standard in the industry, and equity CFDs on the margin may incur financing charges of London Inter-Bank Offered Rate (LIBOR) +/- 3.5%. Under certain conditions, an inactivity fee may be applied to your account. [A, E] 

Commissions do not apply to currency pairs for retail traders, but ECN professional traders do incur small commissions along with very tight spreads. INFINOX recovers most of its costs via the spread, although with equities, the trend has been to limit pricing to a commission model. Check the website for more details related to your account type and the chosen asset to be traded.

Education infinox

Education

There is a range of informational articles and research on the INFINOX broker website. As with most other brokers in the forex industry, INFINOX has shifted its education, research and general communications to social media platforms, most notably on YouTube. Here you will find a wealth of information to support your daily trading needs, as well as a brush-up on trading strategies. As indicated by frequent mentions on INFINOX Pantip, there are videos, social networking tools, market insights, INFINOX events and tutorials available.

Customer Service infinox

Customer Service

As many INFINOX reviews attest, INFINOX checks all the boxes when it comes to customer service. Live chat is available for immediate support during weekdays in six languages, but there are also 15 toll-free phone lines for clients to use, including one for INFINOX Capital Thailand.

In addition to these methods, you can message customer support from the form provided on the broker’s ‘Contact’ page or send a direct email to the support team’s email address. Customer service reps are also multilingual. The website can be read in four languages, and although live chat may be limited to six languages, the support team is fluent in 15 languages.

Final Thoughts

Is INFINOX a good broker? With INFINOX, you are teaming up with an experienced brokerage firm with a global presence and 13 years of experience operating and adapting to the ever-changing retail forex trading world. In addition, the broker’s new IX Premium and IX Lite account offerings are designed for a more discriminating group of traders who want more services from their broker.

INFINOX is a broker designed to comply with four regulatory jurisdictions and to offer services that comply with local regulators. For these reasons, promotional bonuses and leverage levels of up to 1:1000 may not be available to all customers.

The firm does offer a variety of trading platforms ranging from MT4 to its proprietary versions, as well as a broad variety of trading tools. Its product offerings are focused on the most popular software available.
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The firm has garnered several industry awards over the years – including the award for ‘Best Trading Account Margin Rates’ at the 2020 Professional Trader awards and recognition from the London Stock Exchange Group as one of the ‘1000 Companies to Inspire Britain’. Further awards include ‘Best Forex Trader’ and ‘Best Customer Service’ at the FX Report Awards 2017.

Lastly, education and research insights are fit for both a beginner and a more seasoned veteran trader. If you are looking for safety, security and experience, then INFINOX may be a broker worth considering.

 

Broker Details

CFDs are complex instruments and carry a high risk of losing money rapidly due to leverage. 83.14% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you fully understand how CFDs work and whether you can afford the high risk of losing your money.

Registration and regulation details from the broker’s website are as follows:

INFINOX Capital is a registered trading name for IX Capital Group Limited, authorised and regulated by the Securities Commission of The Bahamas (‘the SCB’) under registration number SIA F-188. INFINOX is authorised by the SCB to deal, arrange and manage securities. The company’s registered office is located at 201 Church St, Sandyport, West Bay Street, P.O. Box N-3406, Nassau, Bahamas.

INFINOX Capital Ltd SA is an authorised financial services provider and is regulated by the Financial Services Conduct Authority under FSP No 50506. INFINOX Capital Ltd SA acts as an intermediary for INFINOX Capital.

INFINOX Limited is authorised and regulated as an Investment Dealer by the Financial Services Commission (FSC) of Mauritius under license number GB20025832.

The services on the INFINOX website are provided and regulated by IX Capital Group Limited, a company incorporated in The Commonwealth of The Bahamas with company number 199365(B). IX Capital Group Ltd is fully licensed and regulated by the laws of the Bahamas. Partner company INFINOX Limited (UK) provides content and services to operate the business, with an office address at Dawson House, 5 Jewry Street, London, EC3N 2EX with company registration number 11290391.

INFINOX Limited (UK) also acts as a payment processor. INFINOX is a trademark belonging to INFINOX Capital Ltd, a registered company in the United Kingdom under company number 06854853. INFINOX Capital Ltd is authorised and regulated by the Financial Conduct Authority under registration number 501057.

Contacts

You may contact INFINOX via several channels under the ‘Contact’ section of the broker’s website. Live chat is also available on each webpage via a dedicated button. An email facility is also provided on the ‘Contact’ page, but you can send a direct email to [email protected] A toll-free direct call line is available for the INFINOX UK office at 0-800-060-8744. There are also toll-free lines for 14 other countries, including ones for the United Arab Emirates and INFINOX Thailand.

FAQs infinox

FAQs:

How can I open a demo account with INFINOX?

Opening a free demo account with INFINOX is simple and straightforward. Every page on its website has a ‘Demo’ button on the top right corner of the page. After completing a simple information form, an automated process will start you on your demo-trading journey. You do not have to submit personal identity information or make a deposit to test out the demo system.

Is INFINOX a regulated broker?

Yes, INFINOX is regulated and authorised by agencies in four separate jurisdictions – the Securities Commission of The Bahamas, the Financial Services Conduct Authority of South Africa, the Financial Services Commission of Mauritius, and its UK company, INFINOX Capital Ltd, is registered and regulated by the Financial Conduct Authority (FCA). INFINOX FCA rules differ from those applied to entities in other jurisdictions, with each jurisdiction being governed by a unique set of guidelines.

What are the deposit options for INFINOX?

In addition to standard bank wire transfers, INFINOX also supports a variety of alternative payment methods to over 260 countries. Payment methods include credit cards, debit cards, Skrill, Neteller and cryptocurrencies. Check with your bank if you need assistance to determine which method is best suited for you based on costs and convenience.

How do I withdraw money from INFINOX?

In order to withdraw funds, go to the ‘My Account’ section. Select ‘Withdraw Funds’. Filling out a simple form will start the process. If you have made a deposit using a credit or debit card within the previous 12 months, funds can easily be posted to that card account. In order to prevent any potential INFINOX scam, an additional step may be required to verify your ownership of the destination account if you have not made a deposit within the previous 12 months.

Please be advised that certain products and/or multiplier levels may not be available for traders from EEA countries due to legal restrictions.

Chris Lee

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